Refund Policy / Refund Policy
6.1 The User has the right of withdrawal and may exercise it within 14 days from the moment in which the User, or a third party other than the carrier and designated by the User, acquires physical possession of the Products.
6.2 Before the expiry of the term referred to in art. 9.1, the User will inform the Seller of his decision to exercise the right of withdrawal from the contract. To this end, the User may:
Use the model withdrawal form attached to the delivery and send it by registered mail or by e-mail, to the addresses already indicated in the form.
6.3 The withdrawal deadline will be considered respected by sending the withdrawal notice before the withdrawal period expires, as determined above.
6.4 Upon receipt of the notice of withdrawal, within the terms indicated above, the Seller will refund the User the total price of the products, excluding delivery costs as soon as the Products have returned to the Seller at XXXX, ViaX XXXX.
6.5 The direct costs for returning the Products will be borne by the User who exercises the withdrawal.
6.6 To return the Product, the User may use the postal service or a carrier of his choice.
6.7 All risks of loss or damage to the Products during shipment to the Seller for return are the responsibility of the User.
6.8 The Products must be returned in the original packaging in which they were received, including any accessory documents such as tags, labels, etc.
9.10 In the event that, upon receipt of the return delivery, the Seller should find a decrease in the value of the Products attributable to the User, the Seller will be entitled to offset the amount corresponding to the aforementioned decrease in value.